Terms and Conditions

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Air of Occasion – Terms & Conditions

1. Orders & Booking

All orders are subject to availability and are only confirmed once payment or a booking deposit has been received. Quotations are valid for 14 days unless otherwise stated.

2. Payment

Full payment is required before collection or delivery unless otherwise agreed in writing. Deposits are non-refundable and secure your booking date and materials.

3. Cancellations & Refunds

• Cancellations made more than 14 days before the event may be eligible for a partial refund, excluding any non-refundable deposit.
• Cancellations made within 14 days of the event are non-refundable due to materials and preparation costs.
• Personalised items cannot be refunded once production has begun.

4. Personalised Balloons

Customers are responsible for checking all names, dates, spellings, and personalised details before approval. Air of Occasion cannot be held responsible for errors once approval has been given.

5. Balloon Float Times

Balloon float times vary depending on balloon type, environmental conditions, and handling. Any float times provided are estimates only and are not guaranteed.

6. Balloon Care 

For best results:

• Keep balloons indoors where possible.
• Avoid direct sunlight, extreme temperatures, rain, and sharp objects.
• Do not leave balloons in hot vehicles.
• Keep away from pets and young children.

Air of Occasion cannot accept responsibility for balloons damaged after collection or delivery.

7. Delivery

Delivery times are estimated and may be affected by traffic, weather, or circumstances beyond our control. Someone must be available to receive the order at the agreed delivery address.

Additional delivery charges may apply for redelivery attempts.

8. Collections

Orders must be collected at the agreed time. Air of Occasion cannot guarantee the condition of balloons transported in unsuitable vehicles.

9. Outdoor Installations

Outdoor balloon displays are subject to weather conditions. Air of Occasion cannot guarantee the lifespan or appearance of balloons installed outdoors due to wind, rain, heat, or other environmental factors.

10. Hired Items

Any hired equipment, frames, stands, easels, or props remain the property of Air of Occasion.

Customers are responsible for hired items while in their possession and will be charged for any loss, theft, or damage. Collection dates and times must be adhered to unless otherwise agreed.

11. Photographs

Air of Occasion reserves the right to photograph completed work and use images for marketing, advertising, social media, and portfolio purposes unless the customer requests otherwise in writing prior to the event.

12. Liability

Air of Occasion’s liability is limited to the value of the products supplied. We shall not be liable for any indirect, consequential, or incidental losses arising from the use of our products or services.

13. Children’s Safety

Balloons and balloon components can present a choking hazard. Children must always be supervised around balloons. Broken balloons should be discarded immediately.

14. Force Majeure

Air of Occasion shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to severe weather, accidents, illness, supplier shortages, or government restrictions.

15. Acceptance

By placing an order with Air of Occasion, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

Air of Occasion – Timperley
For any questions regarding these Terms & Conditions, please contact us before placing your order.