Privacy Policy

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Air of Occasion – Privacy Policy

Last Updated: August 2026

At Air of Occasion, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you enquire about or purchase our products and services.

By using our services, website, or social media platforms, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Air of Occasion is a balloon gifting and event styling business based in Timperley, United Kingdom.

For any questions regarding this Privacy Policy or your personal information, please contact us directly.

2. Information We Collect

We may collect the following information:

• Name
• Address
• Email address
• Telephone number
• Delivery address
• Event details
• Personalisation details for orders
• Payment information (processed securely through third-party providers)
• Photographs you voluntarily provide for personalised products
• Communications sent via email, social media, messaging apps, or our website

3. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Contact you regarding your order
• Respond to enquiries
• Process payments
• Provide customer support
• Improve our products and services
• Maintain business records
• Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

4. Marketing Communications

We may occasionally contact you regarding promotions, seasonal offers, or new services if you have given your consent.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment providers
• Delivery partners
• Website hosting providers
• Professional advisers
• Legal or regulatory authorities where required by law

Any third parties are required to handle your information securely and in accordance with applicable data protection laws.

6. Storage & Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We will only retain personal information for as long as necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Maintain accurate business records

When information is no longer required, it will be securely deleted or destroyed.

8. Customer Photographs

Where photographs are provided for personalised products, they will only be used for the purpose of completing your order unless otherwise agreed.

Photographs will not be shared publicly without your permission.

9. Business Photography & Social Media

Air of Occasion may photograph completed balloon displays, gifts, and event setups for marketing, portfolio, and social media purposes.

We will take reasonable care to avoid capturing identifiable individuals without permission. If you would prefer your setup not to be featured, please notify us before your event.

10. Your Rights

Under UK data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Cookies & Website Data

If we operate a website, cookies may be used to improve user experience and analyse website performance.

You can control cookie preferences through your browser settings.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be posted on our website and social media channels where applicable.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Air of Occasion
Timperley, Greater Manchester
Email: hello@airofoccasion.co.uk

By placing an order with Air of Occasion, you acknowledge that you have read and understood this Privacy Policy.